Has it been properly set up?
This (btw) does not happen generally when you buy a new bass from a big box store or Sweetwater.
There are several steps in setting up a bass properly.
It is not hard, but takes patience and a bit of learning.
Could be the pickup height, could be the string height.
String hieght, truss rod adjustment, intonation adjustment are all related and should be done correctly otherwise one thing may throw the other off.
It sounds scary but I promise you it isn’t.
I think you mentioned it is fairly new, which tells me it might need its first setup.
Here is a good thread listing a few different methods (no one method is THE method btw)