Thanks. I thought I did see a phone number on one of the pages, and a listing of open hours. Hmm. I’ll have to be patient, then, as the chat seems down. Or it went through and im waiting to hear back.
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There is a number (888) 726-2728 but when you call it tells you to go to the website and hangs up.
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Once the Bot routes you to a person, they will chat with you real-time. If you didn’t get that far most likely you’ll never hear back from anyone.
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Man, what a pain in the ass. Those guys need some serious competition, like some outfit with actual customer service. And a phone a human actually answers.
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Sweetwater just started a used gear site, iirc.
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They did. Now I just hope people use it enough that it thrives.
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Still can’t get through to Reverb and this is day 6. I’ve said something to them on Twitter… sigh.
Edit lol on Twitter they gave me a link that went right back to the failing chat window…
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Man that is horrible!
Is the chat functionality just not working for you? Have you tried a different browser or device?
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Yes. I get to the end “1-2 sentences” and it just sits there, occasionally saying it disconnected. I messaged again and it said “We’re still waiting for the agent. I’ll pass your message along when they connect.” and hasn’t disconnected again, at least. What a shitty experience, I literally have to leave this browser window open while waiting
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You can try emailing them at support@reverb.com and see if they respond that way.
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they’re asking for my order number over Twitter, now.
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Good!
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Man, what a shitshow.
So sorry you’re going through this, @Koldunya.
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Make sure to turn off any browser extensions like adblocker. I had a few experiences that a site didn’t work properly because of an extension.
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I would be pretty mad if I had to make a Twitter account and publicly shame them to get their CSRs to pay attention to me.
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On the NYC Metro North train system. Posting to there twitter gets results! I had a big issue with a shipping company on some patio furniture and the issue was resolved in hours (after 2 months!) via some targeted messages to CE fill in the blanks on linked in.
Corporations are scared shitless of social media interactions. It’s a good technique.
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Yeah, I’m sure it works - it’s just that the fact that you have to is pathetic.
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I just find in general whether it’s FedEx or airlines, Reverb or whoever, Twitter feeds are manned 24/7 and are the most responsive.
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Amazon Help stalks Twitter for any mentions of Amazon. It’s kinda creepy to have them respond when I don’t @Amazon directly…
In other news… “No problem! A specialist from our support staff should be reaching out to you directly via email to make sure this is resolved asap!”
An hour+ later and still nothing XD
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Are you posting pictures of the damage when you ask for help? That might get them motivated. Or not, but a thought
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