I delayed for months on ordering this medium scale SX jazz bass - finally pulled the trigger. And… FedEx destroyed the box - made an incredibly pathetic attempt to repair it with packaging tape and just delivered it as if everything were fine.
I’m actually super impressed with Rondomusic’s internal packaging - I thought for sure the neck would be broken. For just a second I thought I was in the clear - but the neck pickup control was forced through the control plate and down into the cavity below - broken off the pot. Would have taken a LOT of force to shove it down through the plate. Crazy that FedEx pretended this was just fine.
Kurt at Rondo replied to my email within 5 minutes - stand up guy! Can’t wait to get a replacement and let you guys know what I think of the actual bass - but I can already tell you it’s a good business!
Update 11/29: No instructions on how to return the damaged bass yet - but I have a shipping notification for the replacement already. Rondo is doing everything right from a customer service perspective!
I just got a Boss GT1-B that had to be re-shipped. The original one was thrown into a ravine by a FEDEX driver that just didn’t want to deliver 400 packages. Sweetwater shipped new one out immediately and I got it today. FEDEX sucks. Sweetwater rocks.
When something is this badly damaged you should just refuse the package. That way they must sent it back to the seller. Pretty insane tbh. I had something similar with a bass were the bottom straplock was forced inside the bass body. Think someone tried to basketball with it.
I read a story about the ravine situation and they didn’t point any fingers at the FedEx driver YET, but it only makes sense. As for delays, both UPS and FedEx are focusing on smaller businesses instead of mega corporations like Walmart, Best Buy, etc., which puts more strain on the Postal Service, and we’ve already had a change in our policy regarding delivery standards and times…and it’s only going to get worse during our peak season. I highly advise anyone buying ANYTHING to order early or you may not get it, regardless if it’s from us (USPS), UPS or FedEx. Amazon is plugging along but they’re getting overburdened as well, and half the time they just drop off with us or UPS. Right now, we’re seeing something like 10 pallets of packages every day, and my office isn’t that large. LaSalle and Peru have a combined 20,000 citizens and our office takes care of both cities out of our 1 building. Amazon takes separate pallets around to the other smaller cities in our area. Our mail volume has increased dramatically over the last 2 weeks, so I anticipate slowdowns, but it won’t be on our end. We’re required to get all of the mail off the dock and down to Peoria, but what they do with it after that is up in the air. I had something held there for SIX days before it went to Indianapolis (God knows why since Peoria sends to us) and then up to me.
Don’t count on the scans to tell you what’s up anymore.
Their systems are so overrun that scanning isn’t registering properly.
Been going on for weeks.
If you want a real update, call them - they have info and ways of figuring out where things actually are, have done that often in the past few weeks.
It’s gonna be like this a while yet, until they get a handle on all this shipping stuff.
Plus now with Holiday season, even worse.
I 100% would have refused it. I was upstairs - my Ring doorbell let me know someone was on the front porch and the package was on my porch with the FedEx truck’s taillights receding down the street in the 45 seconds it took to get downstairs. The driver knew exactly how bad it was and was making a hasty retreat so it wouldn’t be his problem and he could get on with the rest of his day.
This has happened to me here as well.
We used to have the same UPS driver for years. He was the nicest guy and we tipped him well at the Holidays. We had ordered a patio umbrella and he rang the bell when it delivered and said ‘I put your umbrella on your back patio, figured you would want it there and it is heavy’.
Since the pandemic we have had every and any random UPS/Fedex/USPS person under the sun, no way to build a relationship as they change quicker than I change underwear.
Shame really, relationships are what the good stuff is built on.