The best service was when there was a mess up, and right after that I bought my Paranormal, and I got the pickups upgraded to Seymour Duncans and installed, for no cost. Just paid for the bass.
Although for least expensive, I go Musician’s Friend. And call them up. The bonus bucks add up, and they give you the same discount as GC, and you can return it to GC if you’re not happy. But. Service is crap if your instrument has an issue when you get home. Like non existent.
MFer I did not call you because it would buff out you’d think I was personally asking him to write me a check.
zZounds has always been good to deal with issues with shipped instruments. Sweetwater packed my guitar really well, too, and I guess if I want to drink their 55-point quality check grape drink in-theory I should get a good instrument.
They do give it a glamour shoot and weigh in, I guess.
But yeah, outside of special/limited editions like my purple Stiletto, or perhaps a 15% or 20% off coupon, MF can get fucked on buying instruments from XD
Chords of Orion dedicated a video to Sweetwater lamenting them removing atomic fireballs
Musician’s Friend, another GC company, called me a month or so ago, and has repeatedly emailed me asking how my interaction was with someone I had not interacted with lol…
Man I just relisted my USA Music Man Sub 5 with the current picture and Tapewound strings on Reverb, it’s gone in 10 minutes. You know you price it too low when it’s gone that quick, Darn! lol.
Last time I did it, you’re responsible for paying the fees at the post office / direct to the courier. Canada Customs assess the value and come up with a figure to charge you. Sweetwater has nothing to do with that process. Also if there’s a problem and you want a refund. You have to eat the customs fees as that’s not their problem.
Damn that’s harsh. Too bad. So many options down south and in Japan for some reason. Customs here is a killer of so many deals. There are a few companies that actually calculate the customs and add it to the final price so there are no shocks from the feds. B&H is one of them.
Spectre Studios (Canadian) on YouTube recently mentioned some things about getting things into Canada and to basically do everything you can to avoid coming in on ground and some other fashion like air, less courier fees, etc. it was in their last few videos.
Complete the CBSA form B2G (Informal Adjustment Request)
Provide proof of customs fees paid
Provide proof that the order was returned to zZounds
You will be issued a refund by the Canada Customs & Revenue/CBSA Casual Refund Centre
So while the customs feeds are absolutely the purchasers problem, they can deal with Canadian Customs to get it back by jumping through red tape. Technically. I only bring it up because I was just looking at their return policy and it seemed relevant XD
and am talking down an anxiety attack because I forgot my meds today and the thought of paying return shipping on something so massive and heavy is turning my stomach
Yeah, I’ve got a return before but it’s a huge PITA dealing with Canadian customs refunds. You can’t give customs a 1* yelp review. They just don’t care and are not incentivized to help.
you’d think I was personally asking him to write me a check.
