Wow! That is surprising. I’m so used to hearing complaints about Fender. That’s pretty cool to see.
I know this is going to hurt some feeling but I’m going to take issue with Darkglass.
Here’s my experience…
I really like the concept behind the Darkglass Element. It really is an amazing product with great support from the company but… So far I have owned three Darkglass Element pedals and none of them have worked correctly.
The first Element came from Amazon. I’m pretty sure it was a return even though I bought it as new. The cab sim selector button didn’t work very well and I returned it. Everybody thought I was off on this since the cab selector switch has had complaints from many people about the sensitivity, even after adjusting the sensitivity in the software.
The second Element I got, new, from Guitar Center. Everything about it worked very well and the cab selector button worked much better. The problem I ran into was after upgrading the firmware it stopped communicating with the computer. Guitar Center recommended returning it since I was still within the return window.
The third Element, I bought, new, a few days ago. It also came from Guitar Center. The cab selector button seems to work even better than the last one. This one is not recognized by the Darkglass Suite software. At this point it’s either the Element or the USB cable that came with it that is the problem and I’m not willing to go out and spend an additional $12-$15 for a replacement cable to verify which piece is causing the problem.
I’m going to take this as a sign that I’m not supposed to own an Element and this one will go back to Guitar Center tomorrow.