I have the dude’s home address. in a year’s time I can glitter bomb him
I already checked the box for chips. Nada
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Never put stuff like that in writing, it makes it premeditated… 
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Solid signal he knew it was damaged pre-shipping. Mention that to both Reverb and Visa support.
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Been nearly a week, now, and I’ve heard nothing from Reverb since they emailed me that one time at the wrong address on the 14th. It said within 5 business days, so that’s tomorrow. I’ll lay into them on Twitter again since that gets their attention, and inform them I’ll be resorting to chargebacks since they are clearly not taking action in any kind of a timely manner.
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This is bullshit. Give ‘em hell, @Koldunya.
Get your Visa or Mastercard to take them down.
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Try the chat again. Maybe it’s working now. Then you can pester them like a lunatic asking for a manager to call you like I did. As @John_E put it, go “Karen” on their ass!
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When a company’s business comes from making money from its sellers, being a buyer means they really don’t GAF about you even if they made money because you decided to buy something. Their interests are in keeping that 5% they made from the guy that sold me the bass, and not their “reputation” for helping someone that got fucked over.
That’s how I see it, anyway, because I have basically no trust of corporations.
Edit I actually got through to chat who says the ticket is assigned to “resolutions” and he’s checking where it is now
Edit 2 lol… nailed it, “this is the 5th business day for Resolutions to reach back to you” yadda yadda but he said he would “go ahead and bump it”
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Welllll, bless his heart. Isn’t that nice of him?
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lol yeah. Basically told me Resolutions should email me “at the latest” by the end of the day tomorrow but “probably today”
I will not be holding my breath, however.
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Man, I’ve almost bought a bass or two from Reverb, but I resisted. I will continue to do so.
I hope you get a refund or a serious discount, if you choose to keep the bass. No one should have to go through this kind of crap. Hang tough, @Koldunya.
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Start ending emails on linked in to senior execs. You will get action. Then go dispute the charge on your CC.
And your right @Koldunya - when these guys get so big they don’t really give a crap, or, maybe better put, not enough craps.
I’d imagine there is a ton of these cases that take a lot of time to sort out one by one. No different for eBay. They sadly take time and patience, more so now with being able to staff things. The squeakiest wheels move to the front of the line.
To me, this is one of the risks of buying online Vs a reputable reseller/seller etc. Sometimes the “deal” doesn’t pay for the frustration or risk.
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This is the first, and last, time that I have bought a used instrument from Reverb. Never again. Full price would have been worth not dealing with all this by a long shot.
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After too many hassles, with too many companies I had an epiphany that the hit to my blood pressure and mental health trying to resolve these issues just wasn’t worth it. They get two emails to fix it now. Two max. My first one of two maximum email follows this formula:
This is what I paid for. This is what I actually got. This is what needs to happen to resolve this to my satisfaction. (I’m very specific here - including things like “with no restocking fees” and “shipped at your expense via pre-paid shipping label”. Then my closer goes something like this, “I will not engage in a long email chain, chat or phone calls to resolve this. If you have questions that haven’t already been covered in this email (please read carefully), collate all your questions into a single email, for my reply. If this hasn’t been resolved completely by X date, I’ll simply dispute the charge with X credit card company and include this email - with my very reasonable terms for you to resolve this - clearly indicated.” And then I add a little sugar at the end about their “good reputation” for customer service and how the “clear and obvious circumstances of the dispute” make me confident this will be resolved quickly.
This genuinely works for me - often without any follow-up emails at all, and very rare CC disputes. And I never reply to emails that ask for information already given in the first email, like tracking numbers or order numbers. I just ignore them and then dispute with the CC - the CC company will see that I sent that info in email #1 - and if the vendor asks for info that has already been given - that’s evidence enough for the CC company that the vendor isn’t acting in good faith.
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Honestly, I prefer Sweetwater more and more
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Sweetwater, Pitbull Audio and SoundPure all provide great customer service (the last two don’t charge Texas sales tax, so they’re my faves). Fast, professional, efficient.
UPDATE: I forgot Thomann. They are truly world-class pros. I’ve ordered two basses from them and they were delivered within four days of my placing the orders. From Germany to Texas, including Customs BS. Can’t beat that with a stick.
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Reverb is offering me a $350 partial refund.
I can also get a repair quote and send it to them for approval.
I can also insist on a full refund, and send pictures of the packing materials, and if approved get a pre-paid shipping label to return it as long as I pack it better which is kinda tough given what I have on hand.
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What was the total price?
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$950 ($850+$100 shipping)
a 50% discount from new price on an otherwise fine bass is a pretty steep discount imo
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Do you think it’s worth keeping for $500 with the damage?
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I’m pretty tempted to take the $350 and do a modest repair on my own to disguise/stabilize it as best I can. It’s on the back and about an inch across or less.
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