I recently bought Yamaha BBNE2 that’s a $3500 bass with tax from Sweetwater. It didn’t have the battery, after plugging in my bass and there’s no sound I started eliminating possibilities and the battery was literally the last thing I would look because sweetwater has the 55 point inspection and one of them was the electronic.
Fast forward to today, my SW rep text me and trying to see how I like the new bass and if I want to gas more stuffs. I told him that mine came with no battery.
He replied, maybe it didn’t come with one.
I said it’s not about the battery, I was wondering if the inspection was even done on the bass.
He replied, what made me think that?
I said well there’s no battery so it’s dead. If the tech installed the battery and took it out that’s bad, if the tech didn’t check that’s bad, either way it’s bad from the customer standpoint.
Just for curiosity, I contacted Yamaha, their HQ is local to me. Got on the chat and explained my situation.
I said my BBNE2 did have the battery it’s dead on arrival.
He said, it didn’t get shipped with one to avoid leaking, and he doesn’t have one for replacement.
I said yeah I bought mine from SW and it didn’t have one.
He again said , sorry he doesn’t have one to send to me, he can forward this in an email to marketing but he doubted that I’d get a different answer.
Something is wrong here. What’s up with customers service people giving all the wrong answers.
First of all this is not the industry standard. Even $200 active basses are shipped with batteries installed. It’s ok if they are not going to provide one just make sure the customers know about it.
I called them out and they started the BS. Terrible.